Starting or Growing a Virtual Assistant Business

We got a comment on one of our Podcasts from a visitor named Collette Schultz. Her question about the Virtual Assistant industry is one we get pretty frequently, so I thought I’d include my reply here as a post.

Collette Schultz on October 26th, 2008 11:21 pm

As a new virtual assistant subcontractor I’m getting into researching the VA industry through podcasts. I listened to this one last week and am bound to hear more. What I find most frustrating is knowing where to start. Do you offer a beginners series to help getting started?

While we have never blogged or done a segment specifically on Virtual Assisting, I do not believe it differs greatly from other types of internet based businesses: that is to say that it relies mostly on abilities and training, networking, and marketing.

There are several places people can obtain training to become a virtual assistant or, as in Collette’s case, improve their existing skill base; some of them offer certification:

Certification Programs

• AssistU
• International Virtual Assistants Association (IVAA)
• VA Certification
• Certified Virtual Professional (Thanks to Collette for this resource!)

Our Jumpstart Kit is also intended to improve people’s fundamental skills with virtual teamwork and remote work technology. Also, Phil wrote a book called Lose Your Commute about finding legitimate work-from-home opportunities in general and it contains a lot of insights and resources. Read more

Spontaneous and Informal Communication in Virtual Teams

One of the sticking points of successful virtual teamwork is the importance of informal communication. Look at any study or assessment of a globally distributed team and you will see informal communication on any top 10, top 7, top 5, or even top 3 list as an indicator of a cohesive, high-functioning team – and a harbinger of success.

And yet, many virtual teams – especially at the management and executive level – resist investing time and energy into developing informal communication among team members. Perhaps it is because the idea of informal communication is so elusive, and it can seem counter-intuitive to encourage people to communicate on non-work related or ‘off-topic’ subjects during work time.

It is a misconception that all, or even most, informal communication is ‘did you see the game last night?’ or ‘have you seen that new movie?’ type of talk. Much of what people communicate about spontaneously is about the minute by minute project decisions and complications that are the crux of most information work.

I also believe it is a mistake to under-value a reasonable amount of casual interaction among co-workers and team members. In fact, I would encourage any virtual team to develop FORMAL ways to communicate INFORMALLY – weird, I know. Read more

Education and Virtual Team Leadership: The Future is Now

I read a post on the e-Learning Pundit blog today announcing a new MS program in Virtual Team Management and Communication:

The Rabb School at Brandeis University (MA) – will begin teaching an “online only”, 30-credit hour Master of Science in Virtual Team Management and Communication during the Spring 2009 semester.  Total tuition is estimated at just over $21,000. A few colleges around the US teach virtual team-related courses.  However, this is the first dedicated graduate degree that I’ve seen.

That reminded me of a website I found last month about The Deloitte Virtual Team Challenge. This program is a real-time, multi-user business simulation that is played over the course of several weeks by high school students throughout North America. Read more

Instant Messaging – Essential business tool or time waster?

I have long felt that Instant Messaging (IM) is an often overlooked tool for remote collaboration and keeping virtual teams connected.  What was once a tool used by kids to chat with their friends now offers useful business features such as file transfer, video conferencing, multi-person chats, and document sharing.

For many knowledge workers IM has become a mission critical business tool, like the phone or email, for keeping in touch with team members and coworkers. However for many it is yet another digital source of interruptions that eats away at productivity when working in your virtual office.

Although it is often speculated that IM leads to increased interruptions and decreased productivity – A recent study by researchers at Ohio State University and University of California, Irvine found that workers who used instant messaging on the job reported less interruption than colleagues who did not. Read more

Gas Shortage In the South Creates Panic, Long Lines – washingtonpost.com

Gas Shortage In the South Creates Panic, Long Lines – washingtonpost.com

I was emailing with my buddy Doug in Charlotte, NC yesterday and he said that people were sleeping in their cars to get gas. A situation like this, which he refered to as a ‘mini gas crisis’, really brings home just how precarious our daily routines can be. This gas shortage is exactly the type of circumstance that highlights the need for a business continuity plan. Don’t wait until you NEED remote work tools and strategies to implement them, because by then the damage has often already been done.

September is National Preparedness Month – get involved at http://www.ready.gov

Listen to the FREE audio recording of our teleseminar Riding the Storm Out for advice and tips from experts about how to establish a business continuity and/or disaster recovery plan.

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