How Virtual Receptionists Can Benefit Virtual Offices

This guest post was submitted to The Anywhere Office by Kevin Gillam of Ruby Receptionists

Whether you wear all the hats in your virtual office or you have staff working from remote locations,there’s often one thing missing – a receptionist. A phone answering service for your virtual office is a simple solution that can provide you with the same invaluable benefits enjoyed by businesses withon-site receptionists.

From forwarding calls to your business number to making calls on your behalf, a virtual receptionist service is the glue that helps hold your operations together, no matter where you or your employees are. Just like on-site receptionists, virtual receptionists provide a variety of services, including: Phone answering with a custom greeting and letting you know who’s on the line before transferring, just like a receptionist in a physical office. Taking messages by hand or forwarding calls to voicemail – both of which can be emailed to you. Connecting calls to any phone number of your choice. Making phone calls on your behalf. Relaying messages and information to callers.

The big companies all have someone to answer the phone on behalf of the head honchos and other employees. There is no reason you can’t have someone providing you with the same professional first impression just because you have a virtual office. When you have an attentive virtual receptionist handling your calls, you provide your callers with a top-notch experience.

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Starting or Growing a Virtual Assistant Business

We got a comment on one of our Podcasts from a visitor named Collette Schultz. Her question about the Virtual Assistant industry is one we get pretty frequently, so I thought I’d include my reply here as a post.

Collette Schultz on October 26th, 2008 11:21 pm

As a new virtual assistant subcontractor I’m getting into researching the VA industry through podcasts. I listened to this one last week and am bound to hear more. What I find most frustrating is knowing where to start. Do you offer a beginners series to help getting started?

While we have never blogged or done a segment specifically on Virtual Assisting, I do not believe it differs greatly from other types of internet based businesses: that is to say that it relies mostly on abilities and training, networking, and marketing.

There are several places people can obtain training to become a virtual assistant or, as in Collette’s case, improve their existing skill base; some of them offer certification:

Certification Programs

• AssistU
• International Virtual Assistants Association (IVAA)
• VA Certification
• Certified Virtual Professional (Thanks to Collette for this resource!)

Our Jumpstart Kit is also intended to improve people’s fundamental skills with virtual teamwork and remote work technology. Also, Phil wrote a book called Lose Your Commute about finding legitimate work-from-home opportunities in general and it contains a lot of insights and resources. Read more