Sandbox Time – The Importance of Play When Learning New Technology

One challenge many teams and organizations face is getting their people to use and embrace much of the amazing collaboration software and technology that is available. In working with virtual teams, we find that many people tend to fall back on email rather than shared online work spaces – or opt for traditional conference calls rather than using web meeting or conferencing services.

Find Their Comfort Zone

The biggest stumbling block is getting your team comfortable with the new software or service and truly understanding the benefits it provides.

In short, why would it make my life or job easier?

Far too few companies provide training on these technologies – so you and your colleagues are forced to figure it out as you go along or after a very brief tutorial. This sink-or-swim mentality causes many of these powerful tools to go untouched and impedes productivity.

The secret to turn this all around is simple . . . play!

The Power of Play

Play is a non-threatening way to remove stress from learning and encourage exploration of the features of new technology. Create some type of project for your team that’s fun and everyone will be excited about using the new tool.

Want your team to start using SharePoint or some other type of web-based discussion board or collaboration space? Why not setup a place where they can share recipes, bios, and information about their hobbies and families?

Want them to use WebEx or some other meeting service? Create time to have a regular virtual water cooler where they can share photos, create a Read more

Social networking – a shift in the way we communicate

Let’s face it you can’t read an article anywhere these days without someone mentioning social media, social networking, Twitter, YouTube, or Facebook. These tools not only affect the way we connect to each other as people but also how we share information and communicate.

Businesses of all size have now adopted the use of social media from large corporations and small businesses to solo-preneurs and freelancers.  Much in the way desktop publishing and blogs put the power to spread information in the hands of the masses – social media has provided unprecedented ways for us to connect and network with one another. Check out this eye-opening video I found on YouTube that shares some amazing stats about the social media revolution.

One of the common myths we often dispel with virtual teamwork is that using technology makes relationships less personal and you can’t build trust or get to know people who you rarely or never see.  I don’t agree – using these tools like Twitter and Facebook allows you to connect (or re-connect) with people, stay in touch, and get to know each other. Read more

Choosing the Right Technology for Your Virtual Team or Virtual Office [VIDEO]

A question I’m asked by many entrepreneurs, small business owners, and virtual team managers is  . . . “With all the technology available how do I know which tools are best for my virtual team or virtual office?” This is a common challenge and choosing the wrong tools (or too many tools) is a common pitfall of virtual teamwork.  It’s important to decide on a core set of tools to support remote collaboration and make sure everyone on your team knows how to use them.

But how do you choose? I have devised a workflow analysis we call the ICC Approach as it looks at your needs in 3 key areas – Information, Communication, and Collaboration.  In this short video I walk you through this analysis and help provide questions to guide your thinking when evaluating mobile work technology.

Give it a view and share your comments below to let me know your thoughts and experiences!

Podcast: Play in new window | Download (18.9MB)

Tokbox – A great free tool for video conferencing and video email

Whether you are collaborating with team members across distance or want to stay in touch with family and friends there are times when a phone call or an email just isn’t enough.  You long for face time.  Traveling or bringing everyone together isn’t always an option – so why not consider using video?

Recently I was traveling to Boston for a week to meet with some clients.  The hardest part of the trip was being away from my wife and 2 year old son Spencer.  We decided to make things more bearable we would have a video chat at least once a day using Skype. I also decided to send them frequent video emails using a great service called Tokbox.

Tokbox is a free service that allows you to send up to 10 minute video emails and have video conferencing with up to 20 people.  Both of these are very impressive as most other video email programs allow for only a minute or two and most video chat programs only support one-to-one conversations.

To see a sample of Tokbox in action view this short video I recorded using their service:

TokBox – Free Video Chat and Video Messaging

I haven’t tried their video conferencing services much as I currently use Skype for real time video chats but I will be testing it further in the coming weeks –  especially the multi-person video conferencing. I’ll follow up with another blog post to let you know my thoughts and share some of the other video conferencing services I have found. Read more

Spontaneous and Informal Communication in Virtual Teams

One of the sticking points of successful virtual teamwork is the importance of informal communication. Look at any study or assessment of a globally distributed team and you will see informal communication on any top 10, top 7, top 5, or even top 3 list as an indicator of a cohesive, high-functioning team – and a harbinger of success.

And yet, many virtual teams – especially at the management and executive level – resist investing time and energy into developing informal communication among team members. Perhaps it is because the idea of informal communication is so elusive, and it can seem counter-intuitive to encourage people to communicate on non-work related or ‘off-topic’ subjects during work time.

It is a misconception that all, or even most, informal communication is ‘did you see the game last night?’ or ‘have you seen that new movie?’ type of talk. Much of what people communicate about spontaneously is about the minute by minute project decisions and complications that are the crux of most information work.

I also believe it is a mistake to under-value a reasonable amount of casual interaction among co-workers and team members. In fact, I would encourage any virtual team to develop FORMAL ways to communicate INFORMALLY – weird, I know. Read more

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