Spontaneous and Informal Communication in Virtual Teams

One of the sticking points of successful virtual teamwork is the importance of informal communication. Look at any study or assessment of a globally distributed team and you will see informal communication on any top 10, top 7, top 5, or even top 3 list as an indicator of a cohesive, high-functioning team – and a harbinger of success.

And yet, many virtual teams – especially at the management and executive level – resist investing time and energy into developing informal communication among team members. Perhaps it is because the idea of informal communication is so elusive, and it can seem counter-intuitive to encourage people to communicate on non-work related or ‘off-topic’ subjects during work time.

It is a misconception that all, or even most, informal communication is ‘did you see the game last night?’ or ‘have you seen that new movie?’ type of talk. Much of what people communicate about spontaneously is about the minute by minute project decisions and complications that are the crux of most information work.

I also believe it is a mistake to under-value a reasonable amount of casual interaction among co-workers and team members. In fact, I would encourage any virtual team to develop FORMAL ways to communicate INFORMALLY – weird, I know. Read more

Dropping Outlook for Webmail (an update on my adventures in cloud computing)

It was almost a year ago when I posted about my 60 day experiment to stop using Outlook as my primary email program and contact manager and instead moved to a web-based email system. Several people commented on that posting and I felt it was time for an update.

Let me say that after having moved my email onto the web I have been much happier and accessing my email is much more flexible. In fact, that move has prompted me to move  other services I need, such as my calendar and to do list, to the cloud.

So let me briefly review what is no longer an experiment, but is now the new way I am working.  First off, as for email, although I started by using Yahoo Mail Plus – after about 4 months I decided to give Google Apps and Gmail a try.  There were a number of things I liked about Yahoo but there were some things that made me crazy too – such as often losing a message while writing it for no reason (the screen would just go blank), plus a big problem: the Yahoo Calendar. This is where Yahoo lost me as a user and Google won. Read more

Education and Virtual Team Leadership: The Future is Now

I read a post on the e-Learning Pundit blog today announcing a new MS program in Virtual Team Management and Communication:

The Rabb School at Brandeis University (MA) – will begin teaching an “online only”, 30-credit hour Master of Science in Virtual Team Management and Communication during the Spring 2009 semester.  Total tuition is estimated at just over $21,000. A few colleges around the US teach virtual team-related courses.  However, this is the first dedicated graduate degree that I’ve seen.

That reminded me of a website I found last month about The Deloitte Virtual Team Challenge. This program is a real-time, multi-user business simulation that is played over the course of several weeks by high school students throughout North America. Read more